Creating the Digital story of Retail Separation in the Water Sector

- 23 November 2017

Supported by , London

Watch the film of this event now via our YouTube Channel

This event, organised by the Service Innovation Technical Committee, was designed to take stock of what has happened so far and to allow participants to help construct a visual/graphical account (digital story) of the anticipated effects in the water sector in the short, medium and long-term.


The day began with an introduction by  Martin Shouler (who had literally just landed from an overnight flight from Nepal)  our grateful thanks to Martin and Siraj Tahir for their invaluable assistance in the making of this story.

  • The first keynote speaker - Lois Valley (Water Retail & Utility Week) began with a presentation entitled "The Water Retail Market - 236 Days Later"  detailing what progress had been made since April 2017 and how we can move forward [Presentation]
  • Trevor Nelson of Business Stream then gave his view of "Business Stream's Journey to the English Market" [Presentation]
  • Aaron Burton of Waterwise then concluded the morning's presentations with his presentation entitled "Delivering Water Efficiency in Retail Competition" [Presentation]

The presentations were followed by a Q&A session where delegates were invited to pose questions to the panel - consisting of the three keynote speakers and Martin Shouler.

After an opportunity for everyone to network during lunch - the afternoon workshop sessions began with everyone split into two groups.  The workshop discussions were recorded and will form a digital story available in the New Year.   The photograph above shows the first challenge of the afternoon which was to create a resilient water supply for a town.

...the digital story of retail separation is the water sector is just beginning and we all await the next chapter.